I have a question regarding the instrument. Who do I ask?

First try our online support FAQ for concrete product. If the answer is not there, email us at support@tl-elektronic.com or give us a call at +420 49 548 23 93.

Where I can obtain the information about latest version of the firmware or software for my instrument?

Please, send your e-mail address to customer@tl-elektronic.com to receive the latest information about software upgrade.

I have some idea how to improve your instrument, who I should to do?

Send your ideas to innovation@tl-elektronic.com We will evaluate your suggestion and provide an update.

Whats the process for reclamation and receiving RMA number for sending the product for repair?

Before RMA number is generated we need following information:

• Company and Address
• Telephone, Fax, Email
• Equipment Part Number
• Equipment Serial Number
• Installation Date
• Description of Failure

Fill up this form and send it to support@tl-elektronic.com

Where I can send the damaged instrument?

TL elektronic
Test & Verification Department
Airport, Building 125
503 41 Hradec Kralove
Czech Republic, Europe